This policy explains what personal information Shop Crackers Online (Sivakasi Enterprises) collects when you use shopcrackeronline.com or order from us, how we use it and the choices you have. We collect only what we need to process and deliver your order.

What we collect

• Order details: your name, WhatsApp or phone number, email, address, delivery city and the products you order.
• Payment proof: the UPI transaction ID or screenshot you send us. We never ask for or store card numbers, UPI PINs or OTPs.
• Incomplete orders: if you enter your phone number on the order page but do not finish ordering, we may save the cart so we can help you complete it.
• Referral links: if you arrive through a referral link, we record the referral code with your order.
• Messages: what you send us on WhatsApp, by email or through the website.
• Website usage: pages visited, device and browser type and approximate location, collected through cookies and analytics tools.

How we use it

• To process, pack and dispatch your order, verify your payment and issue your GST invoice.
• To send order updates by WhatsApp or email, including your order-status link and LR number.
• To answer your questions and sort out delivery or refund issues.
• To improve the website, and to tell you about offers if you have ordered from us or asked to hear from us. You can opt out at any time.

Who we share it with

We do not sell your personal information. We share it only as needed:

• Transport companies receive your name, phone number and delivery city to deliver your parcel.
• Service providers that run our website, email, hosting, security and analytics process data on our behalf.
• Authorities, when the law requires it, for example for tax records.

Cookies

We use cookies to keep your cart, remember preferences, record referral codes and measure how the website is used. You can block or delete cookies in your browser, but the order page may not work properly without them.

How long we keep it

Order and invoice records are kept for as long as tax laws require. Incomplete carts and messages are deleted when no longer needed.

Security

The website runs over HTTPS, and payment proofs and order records are stored privately and seen only by our team. Never share your UPI PIN, OTP or card details with anyone, including someone claiming to be from us.

Your choices

You can ask us to show, correct or delete the personal information we hold about you, or to stop sending offers, in line with India’s Digital Personal Data Protection Act, 2023. Records we must keep for tax purposes cannot be deleted before the required period ends.

Contact

Email contact@shopcrackeronline.com or write to Sivakasi Enterprises, 4-135 L, Mettamalai, Sattur–Sivakasi Road, Tamil Nadu 626203.